Refund policy

Returning clothes

We are aware that when buying clothes online, there is a greater chance that the size or cut of the clothing will not suit you, so we make a special effort to make exchanges and returns quickly and without complications.

Items can only be returned or exchanged if the item is undamaged and unused.

You can return the item within 15 days of purchase with an invoice to the address:

Urška Krajnc Vrbič sp

Zaloška 269

1000 Ljubljana

Inform us about this at the email address prodajalnica@osterjezik.si and include your information:

Name and surname

Address

TRR to which we refund your purchase price (without calculated postage costs)